Monday, June 11, 2007

SLBB uses same heavy-handed - one-sided tactics on another business person

Joshua Sao contacted me today about a nasty encounter he had with Olive - Founder of SLBB. A uninvestigated claim made by a ex-tenant of Joshua's was listed on the SLBB website. Joshua explains his side in the letter he developed to distribute to all SLBB members . This morning after he distributed a few of these - he was contacted by a SLBB insider and was asked to come to a mediation between him and Olive - (not the person that made the complaint). Once Olive realized that the conversation was not going her way she stormed out of the negotiations swearing never to remove Joshua's name from her blacklist. This is the same level of harassment I received from Olive. SLBB is a protection racket. Business' that pay the membership fee do not end up on Olive's blacklist blog. Ger friends and family can also make uninvestigated claims and remain anonymous. They use this policy so that they can grief people they do not like or get rid of business competition.

Linden Lab sent Olive official notice to stop using 'Second Life' in her group's name. Hopefully they will insist she comply immediately so more people do not join this group thinking they have any authority whatsoever.

_______________________________________________________________________


[9:16] Joshua Sao: [8:57] Investor Allen: By posting the stuff on Joshua you are not helping to make SL business fair and legit, your creating drama on a case that has no evidence.

LETTER JOSHUA SENT TO SLBB TODAY

Dear SLBB member,
I have been wrongly accused by the SLBB owner of unjustly reclaiming some peoples land. Of the complaints filed at least 3 of them were by the same person yet they are listed as 3 different people. As a sim owner I do reposes land for tier that is extremely late without notification or serious and repeated LL terms of service violations. I have made mistakes in the past and have fixed them when it is called to my attention. I also use a legal service with RL attorney in SL Monday Beam where if someone feels that I was in the wrong he will hear the case and make a decision that I abide by.
When Olive (the owner of the SLBB) contacted me she refused to check the information on the complaints and investigate them, I did my best to explain to her the reason for the reclaims but she refused to take any of it into consideration, she also refused to stop listing mutable complaints by the same person as if they were coming from different people. This was a very one sided process that did not involve any investigation of the facts by the SLBB. I have a very fair process when things like this happens and it is very rare that it actually gets to the point of actually reclaiming land. In fact, one of the ones she lists she left out the reasons for the reclaim, here they are if you want to see one of the many parts she left out on the web page:

Mutable complaints were filed. Objects extended onto other peoples land and the whole sim, when asked to move told neighbor to fuck off. There is still an object that extends sim wide that has not been removed. Placed image spam outside neighbors sky business in order to scare off customers. Ripped off people renting vendors on property causing them to dump prim spam all over the sim. Having a club running it when the covenant specifically says no clubs or malls on the sim.

If those things happen on the main land (like dropping an object that can span 100 sims2) the person would have been banned from the game. And even at that the resident got a chance to plead their case in front of a RL attorney.

Also the guy who is listed 3 times as 3 different complaints (macs yue) was booted out because he did not pay tier, he said his reason was because the previous owner said that the tier had been prepaid. I did investigate and spoke to the previous owner (Nomad Rovio) and was told that he said no such thing when selling the land. If Macs did not lie and said he forgot to pay, or did about anything else other than lie about it the outcome would have been different. None of these facts were taken into consideration by OliveEue.

A couple things the Owner of the SLBB does not want you to know is she was more eager to start a black list than to check the facts, yes I was wrong in a couple of the repos that I have done and those people either got paid or their land back, I'm not perfect but I'm not a scammer and I have over 100 residents on my properties that will tell you the same. What OliveEue also does not want you to know is that she had a group for attorneys in SL before the SLBB where she charged 1000 L$ for the membership than after about a month she kicked everyone out of the group and than left it without notice or explanation to any of the members. She has also had Harassment TOS tickets filed against her by me and other people she would not leave alone and kept spamming IMs at after she was asked politely to stop.

Thank you for taking the time out to read this, honestly I am just glad for a chance to be heard about some of these issues.


Joshua Sao
Sao Estates

Friday, May 18, 2007

May 4th Edit by the SLBB

Olive decided to remove ALL of my comments and leave her comments and Jon's complaint. Please note that Jon is a personal friend of Olive's and a SLBB Board member.

Last Updated ( May 04, 2007 at 05:42 PM )

No commentary germaine to the issue was removed. All comments that are ever included in the webpage is a synopsis of the two parties comments. Last Updated ( May 04, 2007 at 05:42 PM )

VooDoo Corporation/Bladyblue Bommerang DBA Lias Leandros
Written by SL Business Bureau
Apr 14, 2007 at 05:07 PM
Second Life Business Bureau
Serving Second Life
Masquerade Island, Clown Town USA
http://slbb.biz
Company Name or Group Name: VooDoo Corporation
Avatar Name: Bladyblue Bommerang DBA Lias Leandros

The SLBB reports on members and non-members. If a company is a member of the SLBB, it is stated in this report.
Original Business Start Date: Approximately 2005
Principal: Bladyblue Bommerang
Customer Contact: Bladyblue Bommerang
Employees: Unknown
TOB Classification: Publishing
SLBB Membership: This Company is not a member.

All Complaints are handled by OliveEue Sholokhov at the Second Life Business Bureau

Additional DBA Names
Unknown
SLBB Membership Status:

COMPLAINTS:

Complainant #1

Unsatisfactory Product, and Breach of Contract



Response from the SLBB

I have investigated this claim in depth. From reading all the documents, and reviewing all the artwork this is what the SLBB has concluded.

The complainant paid an initial amount of L$9,000, In no where on the contract did it state that the VooDoo Corporation would put their "Trade Mark", This was only brought up in discussion, that they do that.

It is stated on the contract that VooDoo Corporation was to "create a mock cover of the magazine to be used for the complainant's sales staff to generate advanced advertising sales. The cover will include a logo, titles for proposed content and a main image to represent the monthly cover story.

This is a company that was hired to produce a magazine for the a "Customer", the "Customer" paid for the mock cover as stated in the contract - meaning that the complainant owns that property, because it was created for them.

On a final note: The Complainant is the "Customer", The "Customer" is paying for a service. The "Customer" has to the right to be happy with the product. The "Customer" should not have to convince the company that is working for them, that it is a good idea. The "Customer" has the right to expect a quality product that represents their company.

No commentary germaine to the issue was removed. All comments that are ever included in the webpage is a synopsis of the two parties comments.

Below you will see a copy of each mock cover. You decide!
Note: Click on any image for a larger size.

Original Mock Cover This was delivered to the Complainant by Voodoo Corp.

Click the May 5th Link to see the next slanderous edits from the SLBB.

First

Response from the SLBB

I have investigated this claim in depth. From reading all the documents, and reviewing all the artwork this is what the SLBB has concluded.

The complainant paid an initial amount of L$9,000, In no where on the contract did it state that the VooDoo Corporation would put their "Trade Mark", This was only brought up in discussion, that they do that.

It is stated on the contract that VooDoo Corporation was to "create a mock cover of the magazine to be used for the complainant's sales staff to generate advanced advertising sales. The cover will include a logo, titles for proposed content and a main image to represent the monthly cover story.

This is a company that was hired to produce a magazine for the a "Customer", the "Customer" paid for the mock cover as stated in the contract - meaning that the complainant owns that property, because it was created for them.

On a final note: The Complainant is the "Customer", The "Customer" is paying for a service. The "Customer" has to the right to be happy with the product. The "Customer" should not have to convince the company that is working for them, that it is a good idea. The "Customer" has the right to expect a quality product that represents their company.

Below you will see a copy of each mock cover. You decide!
Note: Click on any image for a larger size.
4/14/2007
8:30 pm PDT

From April 14th to May 3rd this biased editorial and my edited answers to the 'complaint' were listed on this SLBB blogsite. I contacted the founder about this:

[13:57] bladyblue Bommerang: Olive I really do appreciate your work but If I knew you were going to take liberties and edit my statements to say what you wanted them to say I would have never cooperated. I insis that you use my full statement that you asked for or remove all mention of my virtual organization from your website.
[13:58] OliveEue Sholokhov: Well , I have not edited anything, and also, on the letter to Robin, I never insisted such a thing for you to refund any money it was a suggestion, since he was unhappy with your services
[13:58] bladyblue Bommerang: you edited my statement
[13:59] bladyblue Bommerang: I sent you there the original statement that I sent you and a copy of what you published on your website
[13:59] bladyblue Bommerang: If you did not edit then someone in your organization did it without your knowledge
[14:00] OliveEue Sholokhov: first of all, that is Jons property he paid you for it, it is not intellectual property, it clearly states in your contract that you were doing the work for him
[14:01] OliveEue Sholokhov: We are the SLBB not the SLBBB
[14:01] OliveEue Sholokhov is typing...
[14:01] bladyblue Bommerang: Then if he wants the property why is he complaining about it?
[14:01] bladyblue Bommerang: You can't have it both ways
[14:01] OliveEue Sholokhov: and yes you are right I took out that your designer wored to 2 am, because that has nothing to do with the claim
[14:01] bladyblue Bommerang: You do not want it and you want a refund or you want it and thanks for the work
[14:01] OliveEue Sholokhov: He didnt want what you designed
[14:01] bladyblue Bommerang: You cannot edit statements without consent
[14:02] OliveEue Sholokhov: ????
[14:02] bladyblue Bommerang: You told me my response would be poseted on your website - you did not tell me you would edit my response anyway you wanted
[14:02] bladyblue Bommerang: But I see now that is your policy
[14:02] bladyblue Bommerang: but I do not agree with it
[14:03] OliveEue Sholokhov: what are you claiming was edited
[14:04] bladyblue Bommerang: I think if you continue to edit responses and leave no area for rebuttal you may run into some problems - just my opinion on the matter.
[14:04] bladyblue Bommerang: Good luck with your organization
[14:07] bladyblue Bommerang: I really do think it is outrageous that you published 9 points of Jon's complaint but absolutely none of my written responses to them.
[14:08] bladyblue Bommerang: Ok I willleave you to it now - sorry to have disturbed you.

Click the May 3rd link to see the NEXT edit Olive made to this 'complaint'.

Thursday, May 17, 2007

Backstory

February 2005 I started in Second Life. In more than two years there have been griefers, kids on the grid and Linden Lab trickery - but nothing prepares you for the Second Life Business Bureau. Made up of a combination of greed, hate and perceived power - this crew wins the 2007 award for GUMPTION ON THE GRID.

I went from guilty to completely exonerated between April 13th, 2007 and May 15th, 2007. And I still fight to have the slanderous claims removed completely from their website.

They are a self-appointed group of 8 that solicit for funds from unsuspecting virtual business owners promising them protection from.....the SLBB I guess. Because Olive, their founder, boasts that no member of the SLBB has ever been complained about. And I suppose that if they had it certainly would not be posted on the SLBB website.

I have only dealt with 4 of the 8 SLBB Board members - even though they all have received correspondence from me. After a while they appointed board member Temporal to tell me that no board member welcomed any correspondence or instant messages from me and would do nothing.


My problems started when Jon Desmoulins asked me to develop his new magazine for SL. After he took the first version of the mock we made for him at 2AM and put his girlfriend's picture on it he went to Olive to slander me. Not once did he ask me for a refund or speak to me about a refund. But Olive managed to ask for one 3 times in the 45 minutes she badgered me. She then passed me a notecard with Jon's 9-point complaint and gave me a few days to answer the complaint. I answered it in 30 minutes and returned it to her. I also copied the complaint and my answers and e-mailed them to Jon. The complete complaint with my answers are below:


THE FULL COMPLAINT AND MY FULL RESPONSE.
The Complaint was posted but not my 9 responses to them

Dear Ms. Leandros,

I am writing to you from the Second Life Better Business Bureau. We investigate Ethical Conduct of Businesses. The Second Life Better Business Bureau has received 1 complaint(s) from one of your customers in regards to a customer service issue.


The Complaint:

On April 8th, I begin discussing plans for my upcoming publication with VooDoo Corp.

On April 8th, VooDoo Corp sends a "VooDoo Publications Magazine Development
Contract". Verbally agreed between VooDoo Corp and SLM that the first magazine
would be 30,000 L$ and the remaining would be 60,000 L$.

On April 8th, Jon Desmoulins agrees to terms of contract and sends payment of 9,000 L$
to Lias Leandros as stated in the terms for a mock cover creation.

On April 11th, Mock cover was sent. The mock was severely below par in terms of quality. (1)The logo was low quality, (2)the text was poor resolution and the (3)model was ugly.

(1)The logo was sent as a PDF from Jon himself. He was informed that coverting it from a PDF to a jpeg would cause it to loose quality and we asked him for the original artwork for the mock cover.

(2) The text was again part of a first draft Mock and was to be used to show the story ideas and placement of titles as we worked toward the final mock.

(3) The model was a well-respected SL model who works frequently and we usually use her when we mock up a cover where a avatar is needed to portray a resident engaged in a SL activity. Jon took the same concept and exact story ideas and passed it onto his girlfriend who decided to use herself as the model for the mock cover. Of course Jon felt his girlfriend was prettier than the model used for the original Mock.

On April 11th, The Mock cover was touched up by Jon Desmoulins, but also sent to Vice
President of SL Marketing, Laylah Mistral, for review. Laylah has experience in graphic
design.

On April 11th, Jon & Laylah correspond via remote desktop and design a (4) new mock cover. Both are satisfied with it, enough even to use it for production use.

(4) This 'new' mock cover used Jon's girlfriend and a black background instead of maroon. All of my intellectual property was still in use and the original designer's cover concept with the choice of cover story I made was still in use. Using a black background and a picture of your girlfriend is not a total new design from the original produced. The response I recieved via e-mail from Jon on April 12th with a copy of the cover he liked was "Had my VP touch it up, tell me what you think." Jon admitted to 'touching up' what was already developed by this company.

· On April 12th, Jon sends VooDoo Corp new mock cover. (5)VooDoo Corp states that the
mock cover has to be done by them and there will have to be a (6) VooDoo logo placed at the bottom right corner of the cover, not stated in the original Agreement.

(5) I stated that the book had to be designed as one continuous product from one designer. The cover Jon had touched up needed to have the titles moved in from the edge so they would not be cut off during the printing process. We would finalize that in a month when we went to press with the entire book.

(6) I did not explain to Jon that the publishing house logo would be displayed on the magazine cover. He asked could it go on the masthead instead if he did not like the way it looked on the cover. I agreed to that.

(7)· Jon Desmoulins stated that his magazine should be done in that caliber of the example that was sent.

(7) Jon sent no sample. Jon worked with the publishing house designer to create the magazine cover I designed, which is a woman depicted speaking and titles of provocative stories around her. Jon accepted this concept created by this publishing house and added his girlfriend and a black background. At that point we were ready to move forward with breifing writers and assigning photographers. The lettering on the Cover would be moved in before we went to print - but at that point we had a cover everyone was in agreement with.

(8)· VooDoo Corp stated in a roundabout way that it had to be done a certain way, that SL Marketing was(9) "insulting them", and ultimately disqualifying SL Marketing as a customer to their "product"
(8) I stated in a direct way that the cover would have the black background and that model on it - but we needed to move the letters in so they would not be cut off when printing.
(9) I explained to Jon that the statement he made about teaching the publishing house designers about 'photoshop jargon' was a insult to people who have been designing using photoshop for twenty years. Jon came to this publishing house because he liked the quality of our magazines in the first place.

FINAL NOTE: Intellectual property and design services are not free. Jon came to me with a idea of developing a magazine that would fill the gap that SL Business magazine had left. I developed all story ideas and titles, approached the SLBBB to write a monthly article for this publication, had a designer work until 2AM to send the artwork back and forth between Jon and I with changes so the Mock could be done a day in advance, forward Jon my Executive Editor Chart that he would use to follow the process of the entire magazine's development and I sat on the telephone for several hours with Jon explaining the editorial process we use and how we assign writers to stories. If Jon had not used all of my titles and the full design idea of the girl on the cover speaking the words "can you hear me now?" then it would be obvious he hated the product. But he used everything we developed except he passed the mock to his girlfriend who put herself on the cover and made the background black. He then sent the Mock back to us for our final approval with the words "Had my VP touch it up, tell me what you think." We think we got a product the customer was pleased with - the black cover with Jon's Girlfriend on it is fine with us. And Jon.

We are asking that you reply to this complaint with in 5 days from this date (4/19/2007 ).

Please drop this card with your response back to me OliveEue Sholokhov on or before that date.

Please be advised that this complaint will be posted on our website, www.slbb.biz

Thank You
OliveEue Sholokhov
Second Life Business Bureau Founder

CC: Complainant

CLICK THE DATED LINKS FOR THE REST OF THE SLBB CAMPAIGN OF HARASSMENT